How much support work can AI automate?

AI can autonomously resolve sixty to eighty percent of support tickets depending on workflow complexity and knowledge sources.

Does this support multi-channel automation?

Yes, it supports WhatsApp, email, web chat, Slack, CRM widgets, and voice channels.

Is this compliant with DPDP, GDPR, and PDPL?

Yes, Mobiloitte includes AI governance, audit logging, data masking, and regulatory compliance support.

Transform Customer Support with AI Agents that Understand, Resolve & Automate

Name: AI Customer Support Automation Layer
Brand: Mobiloitte
Price: Contact for Pricing USD
Availability: InStock

Deliver 24×7 AI driven support with multi agent automation, Hybrid RAG knowledge workflows, smart ticketing, sentiment aware responses, and seamless handoff to human experts.

See Support AI Demo Get Support Automation Blueprint

Why this matters

Support teams drown in tickets, delays, and fragmented knowledge.

Slow response times and missed SLAs

High ticket volumes with repetitive FAQs

Limited agent availability and manual triage

Fragmented knowledge and siloed data

High operational cost per resolution

Human errors and inconsistent compliance

No sentiment visibility or escalation cues

No unified layer across channels

Autonomous case resolution with policy guardrails

Agent to agent orchestration with supervisor oversight

Multi language instant answers and localization

Knowledge grounded responses via Hybrid RAG

Intelligent escalation with human in the loop

Cost reduction up to eighty percent

Sentiment first prioritization and routing

Workflow neutral layer that plugs into any stack

Mobiloitte’s AI Support Automation Layer is workflow neutral and platform level, blending multi agent orchestration, Hybrid RAG, sentiment aware routing, and human in the loop guardrails.

Key capabilities

Agentic AI + automation building blocks for customer support

Multi-agent orchestration, triage, RAG knowledge, autonomous resolution, omnichannel mesh, sentiment AI, agent assist, multilingual intelligence, and analytics.

Multi Agent Customer Support System

Dedicated AI agents for every support persona.

First-level query, FAQ, and policy agents
Technical, billing, and account specialists
Document review + KYC / identity verification agents
Supervisor agent oversees tone, compliance, escalation

Smart Ticket Triage and Auto Classification

LLMs label, prioritize, and route tickets instantly.

Topic, intent, and urgency understanding
Sentiment-aware prioritisation
Contract SLA / entitlement mapping
Next-best action routing

RAG Powered Knowledge Assistant

Hybrid retrieval keeps answers grounded.

Connects to FAQs, manuals, policies, APIs
Fact alignment + citation layer
Supports internal + external knowledge
Continuously learns from resolved cases

Autonomous Case Resolution

AI resolves sixty to eighty percent of tickets end to end.

Policy-bound guardrails and audit logs
Configurable confidence thresholds
Supervisor approvals for edge cases
Automatic customer updates + closure notes

Multi Channel Support Mesh

One AI brain across every touchpoint.

Web, mobile, WhatsApp, Slack, email, IVR
CRM widgets + custom chat experiences
Channel-aware tone + formatting
Consistent state across sessions

Sentiment Analysis and Emotion AI

Understand how customers feel in real time.

Frustration and urgency detection
Tone-aware response rewriting
Proactive escalation triggers
Nudges for human takeover

Human Handoff and Agent Assist

Blend automation with empowered humans.

Full conversation summaries
Context retrieval + suggested replies
Knowledge citations for agents
Live co-pilot inside CRM consoles

Multi Language Support Intelligence

Serve global users in their native language.

Indic languages (Hindi, Tamil, etc.)
Arabic, Spanish, French, Indonesian
Auto-language detection + fallback
Localized knowledge snippets + tone

Support Analytics and Quality Insights

See how the AI support layer performs.

SLA and backlog reporting
Agent performance + assist usage
Customer happiness + trends
Resolution intelligence with drill-downs

AI + Blockchain synergy

Immutable logs, programmable SLAs, verifiable audits

Optional trust layer for BFSI, insurance, government, and regulated ecosystems.

Why leaders care

Support conversations need tamper proof records and automated policy enforcement.

Immutable Support Logs

Tamper-proof record of every conversation
Ideal for BFSI, insurance, GovTech, and audits

Smart Contract SLA Enforcement

Auto-trigger escalations, refunds, or penalties
Programmable SLAs tied to AI actions

Blockchain-Verified Audit Trails

Traceability across agents, AI, and humans
Shared ledger for ecosystem trust

Architecture overview

AI support automation layer blueprint

Omnichannel ingest, sentiment classifiers, multi-agent orchestration, human assist, and analytics.

Omnichannel Gateway

Web, mobile, WhatsApp, email, Slack, IVR entry points
Unified queue, identity stitching, and context sync
CRM / helpdesk widgets + custom chat experiences

Intent & Sentiment Classifier

Understands topic, urgency, tone, and policy impact
Routes to the best-fit AI agent or workflow automation
Feeds supervisor agent with context for oversight

Multi-Agent Orchestration

Supervisor coordinates Support, Knowledge, Workflow agents
Support agent handles answers, triage, policy checks
Knowledge agent performs Hybrid RAG + source extraction
Workflow agent triggers CRM / ERP updates and automation

Human Handoff & Assist

Escalation with summaries + suggested replies
Supervisor approval loops
Works inside Zendesk, Freshdesk, Salesforce

Reporting & Feedback Layer

Audit logs, SLA analytics, quality intelligence
Continuous learning from resolved tickets

Multi-channel delivery

Web & Mobile
WhatsApp & Email
Slack & Teams
IVR / Voice
CRM widgets

Control & governance

Guardrails & policies
Supervisor approvals
DPDP / GDPR / PDPL compliance
Observation & retraining loops

Integrations

Plug into every CRM, helpdesk, channel, and knowledge stack

CRMs & Helpdesks

Salesforce
Zoho
Freshdesk
Zendesk
HubSpot

Channels

WhatsApp
Email
SMS
WebChat
Slack
IVR / Voice

Knowledge Sources

Confluence
SharePoint
Notion
Google Drive
PDFs & Websites
Databases

AI Models

GPT
Gemini
Claude
LLaMA
Mistral
Private / On-prem LLMs

Value propositions

What CX, operations, and finance leaders unlock

Resolve sixty to eighty percent of tickets autonomously

Reduce support cost by up to seventy percent

Faster responses drive higher CSAT and NPS

Multi language, multi channel intelligence

Hybrid RAG prevents hallucinations and keeps answers grounded

Agent assist accelerates human teams

Engagement Models

Choose how you want to collaborate

Turnkey delivery

Full AI Support Automation Layer

End to end platform with agents, RAG, orchestration, and dashboards.

Agent + supervisor + workflow

Support Agent Suite

Deploy agent, supervisor, and workflow pods with guardrails.

Grounded answers

Knowledge RAG Layer

Connect knowledge bases, build Hybrid RAG, and plug into your helpdesk.

Omnichannel connectors

Multi Channel Support Deployment

WhatsApp, email, web, IVR, and CRM widgets with unified context.

Continuous optimization

Managed SupportOps & AIOps

Mobiloitte runs, tunes, and audits your AI support stack.

Why Mobiloitte

Enterprise-grade partner for AI support automation

Proven multi agent execution across industries

Robust Hybrid RAG architecture with guardrails

Enterprise compliance for DPDP, GDPR, PDPL, HIPAA

Multi region delivery across India, UAE, Singapore, United States, United Kingdom, South Africa

Over five hundred fifty AI deployments in mission critical environments

Deliver 24×7 smart, instant, autonomous customer support.

Mobiloitte builds fully automated AI support layers for modern enterprises.

See Support AI Demo Get Support Automation Blueprint

AI Support Automation Layer FAQs

Everything support, CX, and operations leaders ask before launching agentic AI for customer service.

How much support load can AI handle?

Typically sixty to eighty percent of support volume can be automated depending on process complexity and knowledge readiness.

Can this run on prem or private cloud?

Yes, the entire support automation stack can run inside AWS, Azure, GCP, or your on prem infrastructure.

Can it operate on WhatsApp and email?

Yes, omnichannel connectors handle WhatsApp, email, SMS, Slack, IVR, and custom channels.

Does it support multiple languages?

Yes, Indic languages, Arabic, Spanish, French, Indonesian, English, and more are supported.

Is the solution compliant with DPDP, GDPR, and PDPL?

Yes, privacy, consent, retention, and audit controls are built in.

Does this replace human support teams?

No, it augments humans by clearing repetitive work, assisting with context, and escalating intelligently.

Does AI integrate with our CRM or helpdesk?

Yes, prebuilt connectors cover Salesforce, Zendesk, Freshdesk, Zoho, HubSpot, and custom APIs.

How are hallucinations prevented?

Hybrid RAG grounding, citations, supervisor agents, and policy guardrails keep answers accurate.

Can humans override AI decisions?

Absolutely. Every action includes audit logs, approvals, manual override workflows, and supervisor checks.

What is the typical implementation timeline?

Most enterprises launch in two to six weeks depending on integrations and knowledge readiness.